Search common questions or browse our troubleshooting guide.
Default PiP only floats the video. PiP+ adds: 1. Danmaku sync (Bilibili); 2. Subtitles (Netflix/YouTube); 3. Window size/position memory; 4. Custom shortcuts; 5. Opacity control and 20+ more features.
Pro includes: Window memory, extra speed (2.5x/3x/5x), opacity control, volume boost (300%), screenshot, and custom shortcuts.
Fully supports Chrome (v88+), Edge, Brave, Vivaldi, and all Chromium-based browsers. Firefox and Safari are not currently supported.
Click the settings icon in the extension, go to the 'Pro' tab. After purchase, you'll receive a 'PIP-' License Key via email. Enter it to activate.
Yes! One License Key works on up to 3 devices simultaneously. To use on a 4th device, simply click "Deactivate" on an old one first.
Email support@pipext.app with the subject 'Find License Key' and your purchase email. Our system will resend it automatically.
We offer a 14-day money-back guarantee. Email support@pipext.app with your Order ID (starts with "ORDER-"), and we will process it within 1-2 business days.
1. Ensure subtitles are enabled on the original video. 2. Click the "CC" button on the PiP window to re-fetch. 3. If fails, refresh the page. Some niche subtitle formats may not be supported yet.
PiP+ reads the danmaku stream from the page. Ensure: 1. Original tab is open; 2. Danmaku is on in the player. For sync issues, pause and play often fixes buffer drifts.
Usually means no video detected. Try: 1. Play the video for a few seconds; 2. Click anywhere on the page to focus; 3. Refresh the page.